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Our Work at Home Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that's through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.
We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.
In this position, you will:
-Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls
-Deliver first class customer experiences answering questions, troubleshooting -issues, and providing information in response to concerns and requests
-Educate customers on current product features, service offerings, billing, charges, and overall product value
-Offer alternative solutions when appropriate with the objective of retaining customers' business.
Work with us and you'll enjoy:
-Full-Time, 40 hour/week schedule
-100% paid training
-Full benefits package including medical, dental, vision, and life insurance
-Opportunities for advancement and professional development
-Personal benefits of working from home including saving time, money, and the environment.
-The pay is $17.75 per hour
Required qualifications, skills and experience:
Apply with us, if you possess:
-A high school diploma or GED
-The ability to connect with customers with empathy & offer helpful solution
-Excellent listening & communication skills, both written and verbal
-Basic PC navigation skills, including basic search engine experience, browser navigation, completing forms online, etc.
Type d'emploi: Travail permanent
Expérience de travail: Débutant